Healthcare Switchboard Lead & Operations Coordinator

Advocate Health Care; Elgin (IL); Presencial; USD 33 000 - 52 000; Tempo integral

Resumo da oferta

Advocate Health Care is seeking an experienced communications operator in Illinois to support the hospital's switchboard and paging systems. You will handle incoming calls, route to the appropriate department, provide information to patients and staff, and respond to emergencies following established protocols.

Ideal candidates have 4-5 years in customer service in healthcare, with PBX and PBS software experience and the ability to lead or coordinate.

Qualificações

• High school diploma or equivalent required with continued education preferred.
• 4-5 years experience in customer service in a healthcare setting.
• 2 years previous lead/coordinator experience or demonstrated leader potential.
• At least 6 mos – 1 year PBX experience.
• 1-2 years PBS software experience.
• 1-2 years call center experience.
• Knowledge of medical terminology preferred.

Responsabilidades

• Assists manager with operational duties, performance improvement and/or process design activities.
• Provides one on one direction regarding departmental updates to maintain accuracy.
• Compiles daily and monthly statistics for operators and departments.

Conhecimentos

Customer service

Communication

Teamwork

MS Office

Attention to detail

Interpersonal skills

Organizational skills

Delegation

Lead capacity

Typing 50+ wpm

Bilingual preferred

Formação académica

High school diploma +

Ferramentas

PBS software

PBX system

MS Office

Descrição da oferta de emprego

Advocate Health Care is seeking an experienced communications operator in Illinois to support the hospital's switchboard and paging systems. You will handle incoming calls, route to the appropriate department, provide information to patients and staff, and respond to emergencies following established protocols.

Ideal candidates have 4-5 years in customer service in healthcare, with PBX and PBS software experience and the ability to lead or coordinate.