Healthcare Switchboard Specialist

University of California - Irvine Health; Orange (CA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

UCI Health, a leading academic health system, is seeking a patient-focused Telephone Operator to join our fast-paced clinical enterprise in Orange County. You will operate the main switchboard, paging, and alarm systems, connecting callers to destinations and providing information with courtesy and accuracy.

The role requires excellent communication skills, HIPAA knowledge, and the ability to handle high call volumes, flexible shifts, and a calm, professional demeanor in a busy hospital

Qualifikationen

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned.
• Knowledge of HIPAA.
• Experience handling high volume of phone calls or Call Center experience.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of proper telephone usage and etiquette.
• Demonstrated experience using MS Office.
• Ability to problem-solve, research for answers, and appropriately respond to questions when they arise.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.
• Ability to effectively communicate in a clear and concise manner.
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional.

Aufgaben

• Operate the telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and alarm systems in a fast-paced hospital setting.
• Answer calls promptly, connect callers to their requested destinations, and provide information and assistance as needed.
• May perform administrative and clerical tasks as needed.

Kenntnisse

Customer service

High call volume experience

English proficiency

Phone etiquette

HIPAA knowledge

Problem solving

Stress management

Tools

MS Office

Jobbeschreibung

UCI Health, a leading academic health system, is seeking a patient-focused Telephone Operator to join our fast-paced clinical enterprise in Orange County. You will operate the main switchboard, paging, and alarm systems, connecting callers to destinations and providing information with courtesy and accuracy.

The role requires excellent communication skills, HIPAA knowledge, and the ability to handle high call volumes, flexible shifts, and a calm, professional demeanor in a busy hospital