Patient Support Operator — Call Center & Emergency Paging

Advocate Aurora Health; Charlotte (NC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Advocate Health is seeking a call center representative to handle high-volume patient communications. The role requires responding to alarms, paging, and emergency codes while maintaining HIPAA-compliant information handling and accurate recordkeeping.

You'll operate within Xtend Communications windows-based software, with or without ACD integration, and participate in a multi-week training program for main number answering and emergency paging operations.

Qualifikationen

• High School Diploma or GED required.
• Previous experience with phone work or customer service is preferred.
• There is a multi-week training program for main number answering and paging operations.

Aufgaben

• Answers incoming calls in a busy call center environment.
• Performs basic call processing functions by meeting monitoring expectations and completing training evaluations.
• Accesses pertinent information using Xtend Communications software with or without ACD integration.
• Responds to alarms, pages, messages, and codes and contacts personnel via beeper paging, intercoms, and phone calls as indicated.
• Problem-solves and handles stressful situations.
• Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
• Assists in maintaining logbooks and other documents and forms.

Ausbildung

High School Diploma or GED

Jobbeschreibung

Advocate Health is seeking a call center representative to handle high-volume patient communications. The role requires responding to alarms, paging, and emergency codes while maintaining HIPAA-compliant information handling and accurate recordkeeping.

You'll operate within Xtend Communications windows-based software, with or without ACD integration, and participate in a multi-week training program for main number answering and emergency paging operations.