Hospital Paging & Communications Operator

Advocate Health Care; Downers Grove (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health Care in Downers Grove, IL, seeks a dedicated communications operator to manage paging and incoming/outgoing calls. You will coordinate AmCom paging, assist physicians and staff, and maintain accurate message logs and department records.

You may respond to emergencies and ensure timely communication across departments. Responsibilities include handling messages, paging, and maintaining equipment logs while upholding courteous, professional service for patients, staff, and

Qualifications

• Typing 30-40 WPM is required.
• Excellent phone etiquette and professional communication are essential.
• Familiarity with hospital emergency procedures is preferred.
• Experience coordinating emergency codes (Code Blue) is a plus.

Responsibilities

• Process incoming calls for patients, staff, physicians, and the public in a courteous and professional manner.
• Process outgoing calls for staff and physicians in a courteous and professional manner.
• Handle paging via AmCom paging terminal and ensure timely message delivery.
• Enter pager blocks for physicians and staff; monitor and document pager replacements and issues.
• Assist in maintaining departmental logs for devices, pagers, and schedules.
• Notify relevant teams during emergencies and hospital protocols; support during external/internal disasters.

Skills

Typing 30-40 WPM

Phone etiquette

Emergency procedures

Code blue coordination

Education

High School or equivalent

Job description

Advocate Health Care in Downers Grove, IL, seeks a dedicated communications operator to manage paging and incoming/outgoing calls. You will coordinate AmCom paging, assist physicians and staff, and maintain accurate message logs and department records.

You may respond to emergencies and ensure timely communication across departments. Responsibilities include handling messages, paging, and maintaining equipment logs while upholding courteous, professional service for patients, staff, and