Healthcare Support & Scheduling Specialist

Talentify; San Bruno (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role includes reception duties, appointment scheduling, records management, and coordination with external providers.

Responsibilities emphasize courteous communication, data entry in health records systems, and collaboration with medical staff to ensure smooth patient flow and high-quality customer service.

Qualifications

• High School Diploma, GED, or equivalent.
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.
• Ability to type 50 WPM.
• Basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed.

Skills

Customer service

Typing 50 WPM

Medical terminology

Basic computer skills

Oral & written English

Education

High School Diploma / GED

Tools

Job description

Sciolex Corporation is seeking a Medical Support Assistant to support Veterans Health Administration operations. The role includes reception duties, appointment scheduling, records management, and coordination with external providers.

Responsibilities emphasize courteous communication, data entry in health records systems, and collaboration with medical staff to ensure smooth patient flow and high-quality customer service.