Healthcare Support & Education Specialist

Lincare-085e31c; Odessa (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in Odessa, TX is seeking a customer service representative to communicate with customers by phone to answer questions, resolve problems, and determine ongoing product/service needs in alignment with physician directives.

Responsibilities include documenting calls, entering orders, updating patient information, and ensuring accuracy in the computerized systems while providing education on products and services.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Communication

Training others

Data entry

Numerical calculation

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare in Odessa, TX is seeking a customer service representative to communicate with customers by phone to answer questions, resolve problems, and determine ongoing product/service needs in alignment with physician directives.

Responsibilities include documenting calls, entering orders, updating patient information, and ensuring accuracy in the computerized systems while providing education on products and services.