Emergency Care Support Specialist

Fusion BPO Services Ltd; Spindale (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation with attendance-based incentives

Career development opportunities

Supportive in-office team environment

Job summary

Fusion BPO Services Ltd is hiring an Emergency Care Representative in Spindale, North Carolina. In this customer service role, you will support customers connected to an emergency care system, handling inquiries from first responders and ensuring a seamless experience. Ideal candidates will have previous experience in customer service, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join our supportive team and make a meaningful impact in this important role.

Qualifications

• Previous experience in customer service or collections.
• Must type 30 WPM.
• Experience working with billing systems.

Responsibilities

• Handle incoming calls from customers, including first responders.
• Assist with resolving billing discrepancies and technical support.
• Maintain confidentiality of information while multitasking.

Skills

Excellent interpersonal skills

Attention to detail

Strong communication skills

Problem-solving skills

Tools

CRM systems

Call center software

Job description

Fusion BPO Services Ltd is hiring an Emergency Care Representative in Spindale, North Carolina. In this customer service role, you will support customers connected to an emergency care system, handling inquiries from first responders and ensuring a seamless experience. Ideal candidates will have previous experience in customer service, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join our supportive team and make a meaningful impact in this important role.