Onsite Customer Care Specialist — Burlington, NC

Labcorp; Burlington (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k)

Paid Time Off (PTO)

Job summary

A healthcare service provider in Burlington, NC is seeking a Customer Service Support Representative. The role involves assisting patients and clients, providing product education, and resolving inquiries. Ideal candidates have strong communication skills and a passion for customer service, along with a high school diploma. This full-time position offers comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED equivalent required.
• Associate's degree or higher is preferred.
• Previous experience in a customer service role.

Responsibilities

• Act as a liaison between LabCorp, the customer base and patients.
• Resolve routine customer requests.
• Provide additional customer education as needed.

Skills

Customer service

Communication skills

Multitasking

Bilingual (English and Spanish)

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Microsoft Office

Salesforce.com

Job description

A healthcare service provider in Burlington, NC is seeking a Customer Service Support Representative. The role involves assisting patients and clients, providing product education, and resolving inquiries. Ideal candidates have strong communication skills and a passion for customer service, along with a high school diploma. This full-time position offers comprehensive benefits and opportunities for growth.