Healthcare Staffing Coordinator: Shift Optimizer

1100 Baystate Administrative Svc.; Holyoke (MA); On-site; USD 67,304,000 - 91,435,000; Full time

Benefits offered by this job

Excellent compensation

Low-cost health insurance

PTO – up to 25 days

Continuing education support

401k/403b retirement plan

Wellbeing programs

Job summary

Baystate Health in Holyoke, MA is seeking a Staffing Coordinator to support the Central Staffing Office. The role acts as a bridge between nursing leadership and clinical staff, managing schedules, shortages, and staff deployment while ensuring compliance and high-quality patient care.

The position requires high school diploma or GED, with healthcare administration or related degree preferred; proficiency in staffing software and EHRs, and strong communication and organizational skills are

Qualifications

• High school diploma or GED required.
• Degree in business, healthcare administration, or related field preferred.
• Proficiency in workforce management software and EHR systems.
• Excellent interpersonal, communication, and customer service skills.
• Ability to manage multiple priorities and maintain confidentiality.

Responsibilities

• Prepare, maintain, and update daily staffing summaries.
• Allocate resources across units and facilities using staffing software.
• Address scheduling conflicts and last-minute changes with nurses and staff.
• Monitor overtime, agency usage, and staffing reports for leadership.
• Ensure compliance with policies, labor regulations, and union contracts.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Organizational skills

Multitasking

Confidentiality

Problem solving

Adaptability

Education

High School Diploma or GED

Degree in business, healthcare administration, or related field

Tools

Workforce management software

Electronic health record systems

Microsoft Office Suite

Job description

Baystate Health in Holyoke, MA is seeking a Staffing Coordinator to support the Central Staffing Office. The role acts as a bridge between nursing leadership and clinical staff, managing schedules, shortages, and staff deployment while ensuring compliance and high-quality patient care.

The position requires high school diploma or GED, with healthcare administration or related degree preferred; proficiency in staffing software and EHRs, and strong communication and organizational skills are