Associate Software Support Representative (Remote - US)

Nextech; United States; Remoto; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus program

401(k) with employer match

Paid time off

11 paid holidays

Your Day Your Way

LinkedIn Learning access

Medical, Dental and Vision insurance

Health Savings Account with employer  

Descrizione del lavoro

Nextech is a leader in specialty healthcare technology solutions and is hiring for a customer-support oriented role across the United States (excluding California). This full-time position focuses on responding to support requests, documenting incidents, and ensuring high-quality customer service in a fast-paced, tech-enabled healthcare environment.

Ideal candidates will have at least 1 year of software troubleshooting experience, strong technical and communication skills, and proficiency with

Competenze

• 1 year of experience in a software troubleshooting role with customers.
• Excellent technical skills, including basic computer skills.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated ability to constructively work within a team environment.
• Proficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
• Excellent customer service skills
• Ability to type at a rate of 30 WPM, with 90% accuracy

Mansioni

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
• Schedule and perform upgrades of the Nextech software
• Investigate software exceptions and error reports following Nextech support guidelines
• Provide exceptional customer service
• Maintain detailed notes and documentation for each support incident in ticketing system

Conoscenze

Customer support

Software troubleshooting

MS Office

Communication skills

Typing 30 WPM

Formazione

Bachelor's degree

Strumenti

Salesforce

Zoom Contact Center

Descrizione del lavoro

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [e-mail].

This position is open within all states in the United States except for California.

Essential Functions

• Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
• Schedule and perform upgrades of the Nextech software
• Investigate software exceptions and error reports following Nextech support guidelines
• Provide exceptional customer service
• Maintain detailed notes and documentation for each support incident in ticketing system

Minimum Requirements

• 1 year of experience in a software troubleshooting role with customers
• Excellent technical skills, including basic computer skills
• Strong interpersonal, written, and verbal communication skills
• Demonstrated ability to constructively work within a team environment
• Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
• Excellent customer service skills
• Ability to type at a rate of 30 WPM, with 90% accuracy

Preferred Qualifications

• Bachelor's degree
• Salesforce experience
• Experience using Zoom Contact Center (or similar) in a call center environment.
• Ability to type at a rate of 50 WPM, with 95% accuracy

Working Environment/Physical Demands

• Working Environment:
• Long-distance or air travel as needed – not to exceed 10% travel.
• Physical Demands:
• Activities require a significant amount of work in front of a computer monitor

Overview of the end-to-end interview process:

• One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete.
• Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.
• Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.
• Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.
• Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service)
• 11 paid holidays
• Your Day Your Way - Celebrate a day of cultural or social significance to you
• Access to Linkedin Learning courses for professional development
• Insurance: Choice ofMedical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave (After 6 months with the company)
• Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Nextech Luminary Peer Recognition Program
• Wellness Programs
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment