Healthcare Solutions Support Analyst | SQL & Workflows

Netsmart Technologies, Inc.; Great River (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Netsmart Technologies, Inc. is seeking a customer-focused technical support specialist to assist clients with our healthcare software, handling inquiries and guiding resolution.

You will diagnose configuration issues, analyze product functionality, and document outcomes for reuse by the support team, while collaborating with R&D, IT, and other cross‑functional groups to address complex problems and improve service quality.

Qualifications

• Bachelor's Degree or equivalent relevant work experience.
• 2+ years of experience in a customer service environment (preferred).
• Experience in a healthcare solution support role is preferred.
• Familiarity with SQL databases and queries is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support on solution questions from clients regarding the company's software.
• Analyze, diagnose, and resolve client questions via multiple support platforms about configurations, bugs, and features.
• Document problems and solutions for reuse by the support team.
• Escalate and transfer complex issues to senior staff and cross-functional teams (R&D, IT) as needed.

Skills

Customer service

Healthcare domain knowledge

Education

Bachelor's Degree or equivalent

Tools

SQL

Job description

Netsmart Technologies, Inc. is seeking a customer-focused technical support specialist to assist clients with our healthcare software, handling inquiries and guiding resolution.

You will diagnose configuration issues, analyze product functionality, and document outcomes for reuse by the support team, while collaborating with R&D, IT, and other cross‑functional groups to address complex problems and improve service quality.