Healthcare Tech Support Specialist

Included Health, Inc.; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Included Health is a healthcare company delivering integrated virtual care and navigation. We break down barriers to provide high-quality, personalized care for every person in every community.

We are seeking a customer support specialist to answer members' calls, emails, and live chats about technical issues and product support, meeting daily targets and escalating complex problems as needed. Proficiency in Mac OS/Windows and GSuite, Salesforce, AWS is required.

Qualifications

• 1-3 years of relevant customer-focused experience with technical knowledge.
• Proficiency with Mac OS, Windows, and cloud platforms including GSuite, Salesforce, and AWS.
• Strong communication skills and ability to translate technical terms into simple language.

Responsibilities

• Answer members' calls, emails, and live chats regarding technical issues and product support.
• Meet daily qualitative and quantitative targets for service, productivity, and quality.
• Escalate priority issues and track resolutions through a ticket queue.

Skills

Customer service

Communication

Technical aptitude

Tools

Mac OS

Windows

GSuite

Salesforce

AWS

Job description

Included Health is a healthcare company delivering integrated virtual care and navigation. We break down barriers to provide high-quality, personalized care for every person in every community.

We are seeking a customer support specialist to answer members' calls, emails, and live chats about technical issues and product support, meeting daily targets and escalating complex problems as needed. Proficiency in Mac OS/Windows and GSuite, Salesforce, AWS is required.