Healthcare Security Operations Dispatcher

Baptist Health Arkansas; Little Rock (AR); On-site; USD 24,000 - 32,000; Full time

Job summary

Baptist Health Arkansas seeks a Security Dispatcher to lead the Security Operations Center operations, coordinating field officers and handling alarms via radio and phone. You will maintain critical records and monitor life-safety systems to ensure rapid, accurate responses.

The role emphasizes customer service, confidentiality, and professional communication in a high-stress healthcare environment, with a requirement for strong English literacy and basic computer skills.

Qualifications

• High school diploma or GED preferred.
• 7 years of total related experience required; healthcare security, law enforcement, or EMS is preferred.
• Knowledge of CCTV, access control, duress, infant protection, CAD/SIMS, and physical security systems preferred.

Responsibilities

• Coordinate activity of Security Officers in the field and communicate via radio.
• Dispatch appropriate resources via radio and telephone for response to alarms.
• Maintain records for the Security Operations Center.

Skills

Security systems knowledge

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

CCTV

Access Control

Computer Aided Dispatch

Job description

Baptist Health Arkansas seeks a Security Dispatcher to lead the Security Operations Center operations, coordinating field officers and handling alarms via radio and phone. You will maintain critical records and monitor life-safety systems to ensure rapid, accurate responses.

The role emphasizes customer service, confidentiality, and professional communication in a high-stress healthcare environment, with a requirement for strong English literacy and basic computer skills.