Healthcare Security Dispatcher: Emergency Response Pro

Ochsner Health; Louisiana; On-site; USD 40,000 - 65,000; Full time

Job summary

Ochsner Health is seeking a Security Operations dispatcher to handle routine and emergency calls, dispatch officers, monitor video feeds, and maintain security logs. The role requires quick thinking, strong communication, and experience in a fast-paced hospital environment.

Required is a High School diploma and IAHSS certification within 90 days of hire. Candidates should be proficient with Windows applications and excel at data entry, customer service, and team communication.

Qualifications

• Must have data entry proficiency and ability to retrieve patient information.
• Proficient with Windows-style applications and keyboard.
• Strong verbal and written communication skills.
• Great analytical and interpersonal abilities for handling calls.
• Excellent customer service and professional conduct.

Responsibilities

• Answer routine and emergency security calls using standard protocols.
• Dispatch security officers and document required information.
• Monitor hospital video screens and maintain security logs and entries.
• Notify on-duty supervisors and coordinate with emergency response teams.

Skills

Data entry

Windows apps

Verbal communication

Written communication

Analytical skills

Interpersonal skills

Customer service

English proficiency

Education

High School diploma or equivalent

IAHSS Certification within 90 days

Job description

Ochsner Health is seeking a Security Operations dispatcher to handle routine and emergency calls, dispatch officers, monitor video feeds, and maintain security logs. The role requires quick thinking, strong communication, and experience in a fast-paced hospital environment.

Required is a High School diploma and IAHSS certification within 90 days of hire. Candidates should be proficient with Windows applications and excel at data entry, customer service, and team communication.