Security Dispatcher & 911 Operator - Critical Care Safety

Piedmont Healthcare Inc.; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to oversee daily operations in the security dispatch center. You will actively monitor CCTV and alarms, answer 911-style calls, and verify visitor information using the Star system, ensuring patient safety and efficient responses.

The role requires strong communication, customer service, and multitasking abilities, with previous experience in 911 dispatch or security preferred.

Qualifications

• Must possess excellent public relations/customer service skills.
• Able to effectively communicate both verbally and in writing.
• Must possess multi-tasking ability.

Responsibilities

• Dispatches resources and maintains activity log.
• Monitors CCTV and alarms systems.
• Responds quickly to telephone and intercom calls.
• Enforces the after hour visitation process.
• Prioritizes all requests for service.
• Performs other duties as assigned by supervisor.

Skills

Public relations

Customer service

Written communication

Multitasking

Education

High school diploma or GED

Job description

Piedmont Augusta Hospital is seeking a Security Dispatch Operator to oversee daily operations in the security dispatch center. You will actively monitor CCTV and alarms, answer 911-style calls, and verify visitor information using the Star system, ensuring patient safety and efficient responses.

The role requires strong communication, customer service, and multitasking abilities, with previous experience in 911 dispatch or security preferred.