Communications Center Specialist

Novant Health; Monroe (NC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Benefits on day one

Supportive, professional team

Professional growth opportunities

Inclusive environment

Job summary

Novant Health in North Carolina seeks a Communications Center Specialist to serve as the central hub for the Security Operations Center, coordinating dispatch of Protective Services during routine and emergency situations. You will actively monitor radio traffic and maintain real-time status updates to ensure rapid and accurate responses.

The role requires a high school diploma or GED, plus experience in communications dispatch or related fields.

Qualifications

• HS diploma or GED required; some college courses preferred.
• Experience as Communications Technician, Emergency Telecommunications Specialist, or Dispatcher is preferred.
• Licensure/certification: CPSI Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year; APCO PST I and RQI Responder within 6 months is required.

Responsibilities

• Act as the central communication hub for the Security Operations Center.
• Dispatch Protective Services in response to calls and incidents; monitor radio traffic and track real-time status updates.
• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel.
• Understand and apply Public Safety protocols, policies, and applications.
• Maintain thorough knowledge of all Novant Health facilities and DPS programs.

Skills

Security experience

Emergency communications

Dispatcher experience

Education

High School Diploma or GED

Some College Courses Preferred

Job description

What We Offer

The Communications Center Specialist is central to ensuring the safety of patients, visitors, and staff by managing high volumes of communication and dispatching Protective Services during both routine and emergency situations.

Why Communication Specialist join us:

• Benefits on day one (for full-time employees)
• Be part of a supportive, professional team where quality care and service go hand in hand
• Enjoy opportunities for professional growth in a dynamic healthcare setting
• Work in an inclusive environment that values the talents and perspectives of all individuals

What You'll Do

• Act as the central communication hub for the Security Operations Center
• Dispatch Protective Services in response to calls and incidentsMonitor radio traffic and track real-time status updates
• Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel
• Understand and apply Public Safety protocols, policies, and applications
• Maintain thorough knowledge of all Novant Health facilities and Department of Public Safety (DPS) program

What We're Looking For

• Education: High School Diploma or GED, required. Some College Courses Preferred
• Experience: Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.
• Licensure/Certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required.
• Additional Skills (required): DPS, Security, law enforcement or military communications experience.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

200845