Healthcare Scheduling Specialist — Fast-Paced Patient Access

Texas Health Resources, Inc.; Texas; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k

Paid time off

Medical insurance

Dental insurance

Paid Parental Leave

Flex spending

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Hospital Rockwall is seeking a Scheduling Specialist to coordinate and schedule procedures across multiple departments, ensuring efficient patient flow and accurate access to care. The role emphasizes clear communication with patients and healthcare staff and strict verification of medical necessity per payer guidelines.

Ideal candidates have a High School diploma and healthcare/customer relations experience, with preference for CHAA certification and call center exposure.

Qualifications

• High School Diploma or Equivalent required.
• One year of health care experience including customer relations required.
• Two years of professional office/healthcare experience preferred.
• One year of medical terminology or certification is preferred.
• Six months call center experience preferred.
• CHAA - Certified Healthcare Access Associate upon hire preferred.

Responsibilities

• Coordinate and schedules procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow.
• Selects appropriate procedures and ICD diagnosis, referral, provider, visit type or case, insurance network coverage and location to expeditated patient access to care.
• Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
• Verifies medical necessity criteria to ensure documentation in compliance with applicable payor guidelines.
• Participates in special projects or completes other duties as assigned.

Skills

Customer service

Healthcare experience

Multitasking

Communication

Education

High School Diploma or Equivalent

CHAA certification (preferred)

Tools

MS Office

EMR/EHR systems

Job description

Texas Health Hospital Rockwall is seeking a Scheduling Specialist to coordinate and schedule procedures across multiple departments, ensuring efficient patient flow and accurate access to care. The role emphasizes clear communication with patients and healthcare staff and strict verification of medical necessity per payer guidelines.

Ideal candidates have a High School diploma and healthcare/customer relations experience, with preference for CHAA certification and call center exposure.