Scheduling Specialist

Texas Health Resources; Texas; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k

Paid time off

Medical insurance

Dental insurance

Paid Parental Leave

Flex spending

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Hospital Rockwall is seeking a Scheduling Specialist to coordinate and schedule procedures across multiple departments, ensuring efficient patient flow and accurate access to care. The role emphasizes clear communication with patients and healthcare staff and strict verification of medical necessity per payer guidelines.

Ideal candidates have a High School diploma and healthcare/customer relations experience, with preference for CHAA certification and call center exposure.

Qualifications

• High School Diploma or Equivalent required.
• One year of health care experience including customer relations required.
• Two years of professional office/healthcare experience preferred.
• One year of medical terminology or certification is preferred.
• Six months call center experience preferred.
• CHAA - Certified Healthcare Access Associate upon hire preferred.

Responsibilities

• Coordinate and schedules procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow.
• Selects appropriate procedures and ICD diagnosis, referral, provider, visit type or case, insurance network coverage and location to expeditated patient access to care.
• Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
• Verifies medical necessity criteria to ensure documentation in compliance with applicable payor guidelines.
• Participates in special projects or completes other duties as assigned.

Skills

Customer service

Healthcare experience

Multitasking

Communication

Education

High School Diploma or Equivalent

CHAA certification (preferred)

Tools

MS Office

EMR/EHR systems

Job description

Scheduling Specialist

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Rockwall, 3150 Horizon Road, Rockwall, TX 75032

Work hours: Full Time; 40 hours/week; Monday - Friday & Saturday; 8am-4:30pm

Department highlights:

• The Scheduling Specialist interacts in a professional, respectful manner with internal and external customers, and provides excellent customer service to patients and visitors.
• If you thrive working in a fast-paced, multi-provider clinic and can handle multiple projects simultaneously, this is the place for you!
• Join our team members who have strong work ethic, positive attitudes, and support each other through collaborative teamwork.

Here’s What You Need

• High School Diploma or Equivalent required
• One year of health care experience including customer relations required.
• Two years of professional office/healthcare experience preferred.
• One year of medical terminology or certification is preferred.
• Six months call center experience preferred.
• CHAA - Certified Healthcare Access Associate upon hire preferred

What You Will Do

• Coordinate and schedules procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow.
• Selects appropriate procedures and ICD diagnosis, referral, provider, visit type or case, insurance network coverage and location to expeditated patient access to care.
• Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
• Verifies medical necessity criteria to ensure documentation in compliance with applicable payor guidelines.
• Participates in special projects or completes other duties as assigned.

Additional perks of being a Texas Health Scheduling Specialist

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights

Texas Health Hospital Rockwall has served Rockwall, Kaufman, Hunt, and surrounding counties since 2007. Our 105-bed acute care hospital provides medical and surgical services to patients from Rockwall, Heath, Fate, Royse City, McLendon-Chisholm, eastern Dallas County, southern Collin County, and nearby communities. Our hospital provides comprehensive medical and surgical services, including a Level II Neonatal Intensive Care Unit, labor and delivery suites, cardiac catheterization lab, interventional radiology suite, expanded surgery suites, and emergency and intensive care areas. More than 60 physicians practice at Texas Health Rockwall. Our campus also houses a Women's Imaging and Breast Center, bariatric clinic, ambulatory surgery center, and physician practices. Texas Health Rockwall has earned a CMS Five-Star Rating for patient safety, satisfaction, and clinical outcomes. We also hold the ANCC Pathways to Excellence designation for nursing. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to [e-mail]