Healthcare Scheduling Specialist

ScionHealth; Watertown (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

ScionHealth in Wisconsin is seeking a Clerical Specialist – Central Scheduling to provide administrative and scheduling support across hospital departments. You will manage referrals, verify insurance, obtain prior authorizations, and coordinate with clinicians to improve access and patient satisfaction.

This role requires proficiency with Microsoft Office and healthcare software, strong attention to detail, and excellent communication.

Qualifications

• High school diploma or equivalent; some college coursework in medical terminology or healthcare administration preferred.
• 1–3 years of clerical or scheduling experience in healthcare required.

Responsibilities

• Schedule outpatient diagnostic and procedural appointments according to physician orders and departmental protocols.
• Verify insurance eligibility and obtain prior authorizations when required.
• Input and update patient demographics and insurance information into scheduling systems.
• Maintain effective communication with patients, providers, and departments to confirm appointments and instructions.
• Answer phones, respond to inquiries, and route calls as needed.
• Prepare and maintain scheduling reports and logs.
• Notify departments of scheduling updates, cancellations, and add-ons.
• Assist patients with directions, instructions, and expectations for upcoming appointments.
• Ensure all patient information is treated confidentially in accordance with HIPAA and hospital policy.
• Maintain organized and accurate files for scheduling and registration documentation.
• Perform other clerical duties as assigned.

Skills

Microsoft Office

Attention to detail

Communication skills

Customer service

Multitasking

Insurance verification

Education

High school diploma

Some college coursework in medical terminology/healthcare administration

Tools

EHR systems

Scheduling software

Job description

ScionHealth in Wisconsin is seeking a Clerical Specialist – Central Scheduling to provide administrative and scheduling support across hospital departments. You will manage referrals, verify insurance, obtain prior authorizations, and coordinate with clinicians to improve access and patient satisfaction.

This role requires proficiency with Microsoft Office and healthcare software, strong attention to detail, and excellent communication.