Central Scheduling Specialist - Healthcare Access & Admin

Watertown Regional Medical Center; Watertown (WI); On-site; USD 38,000 - 46,000; Full time

Job summary

Watertown Regional Medical Center is seeking a Clerical Specialist – Central Scheduling to provide administrative and scheduling support across hospital departments. You will manage referrals, verify insurance, obtain authorizations, and collaborate with clinical teams to optimize access and patient satisfaction.

Responsibilities include scheduling outpatient appointments, updating patient records, handling inquiries, and maintaining reports while ensuring HIPAA compliance and professional

Qualifications

• 1–3 years of clerical or scheduling experience in healthcare.
• Prior experience with electronic health records (EHR) and scheduling software preferred.
• Strong attention to detail and data accuracy.

Responsibilities

• Schedule outpatient diagnostic and procedural appointments per physician orders and protocols.
• Verify insurance eligibility and obtain prior authorizations when required.
• Input and update patient demographics and insurance info in scheduling systems.
• Communicate with patients, providers, and departments to confirm appointments.
• Answer phones, respond to inquiries, and route calls as needed.
• Prepare and maintain scheduling reports and logs.
• Notify departments of scheduling updates, cancellations, and add-ons.
• Assist patients with directions and instructions for upcoming appointments.
• Ensure HIPAA compliance and confidentiality of patient information.
• Maintain organized files for scheduling and registration documentation.

Skills

MS Office

Healthcare software

Attention to detail

Verbal communication

Written communication

Customer service

Multitasking

Insurance verification

Education

High School Diploma or Equivalent

Some college coursework in medical terminology

Tools

EHR systems

Scheduling software

Job description

Watertown Regional Medical Center is seeking a Clerical Specialist – Central Scheduling to provide administrative and scheduling support across hospital departments. You will manage referrals, verify insurance, obtain authorizations, and collaborate with clinical teams to optimize access and patient satisfaction.

Responsibilities include scheduling outpatient appointments, updating patient records, handling inquiries, and maintaining reports while ensuring HIPAA compliance and professional