Healthcare Scheduling & Front Desk Coordinator

Tower Health; West Reading (Berks County); On-site; USD 31,000 - 42,000; Full time

Job summary

Tower Health is seeking a front desk clerk to coordinate procedure scheduling, pre-admission testing, and patient registration. You will verify demographics, confirm appointment details and enter data into the electronic medical record, while delivering courteous service to patients and families.

The role requires strong clerical and communication skills, proficiency with Microsoft Office, and the ability to manage multiple tasks in a busy hospital environment.

Qualifications

• High school diploma or GED required; relevant experience may be considered in lieu of education
• Must complete and maintain all required competencies and trainings for the role
• BLS certification required

Responsibilities

• Arrange procedure scheduling and pre-admission testing and schedule patient in appropriate department
• Register patients at front desk and provide scheduling, customer service and clerical support
• Process insurance information, preauthorizations, copays and balance collections
• Enter intra-procedural data into the EMR and perform related administrative tasks
• Maintain friendly, courteous, and professional contact with patients, families, and staff

Skills

Customer service

Communication

Interpersonal skills

Clerical skills

Listening skills

Medical terminology

Microsoft Office

Multi-line phone handling

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Tower Health is seeking a front desk clerk to coordinate procedure scheduling, pre-admission testing, and patient registration. You will verify demographics, confirm appointment details and enter data into the electronic medical record, while delivering courteous service to patients and families.

The role requires strong clerical and communication skills, proficiency with Microsoft Office, and the ability to manage multiple tasks in a busy hospital environment.