Scheduling Coordinator - Cardiology

Tower Health; West Reading (Berks County); On-site; USD 31,000 - 42,000; Full time

Job summary

Tower Health is seeking a front desk clerk to coordinate procedure scheduling, pre-admission testing, and patient registration. You will verify demographics, confirm appointment details and enter data into the electronic medical record, while delivering courteous service to patients and families.

The role requires strong clerical and communication skills, proficiency with Microsoft Office, and the ability to manage multiple tasks in a busy hospital environment.

Qualifications

• High school diploma or GED required; relevant experience may be considered in lieu of education
• Must complete and maintain all required competencies and trainings for the role
• BLS certification required

Responsibilities

• Arrange procedure scheduling and pre-admission testing and schedule patient in appropriate department
• Register patients at front desk and provide scheduling, customer service and clerical support
• Process insurance information, preauthorizations, copays and balance collections
• Enter intra-procedural data into the EMR and perform related administrative tasks
• Maintain friendly, courteous, and professional contact with patients, families, and staff

Skills

Customer service

Communication

Interpersonal skills

Clerical skills

Listening skills

Medical terminology

Microsoft Office

Multi-line phone handling

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

Job Summary

• Responsible for arranging procedure scheduling and pre-admission testing and scheduling patient in appropriate department, verifying all demographic information, confirming date, time and location of appt for the patient and entering intra procedural data into computer.
• At the front desk, responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification

Required Skills

• Customer Service Skills
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Organizational Skills
• Problem Solving Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

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