Healthcare Scheduling & Customer Service Specialist

Mcalester Regional Health Center Authority; McAlester (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

McAlester Regional Health Center seeks a Customer Service Specialist, Scheduling to manage appointments and service schedules in a fast-paced healthcare setting. You will be the primary contact for arranging, modifying, or confirming appointments, ensuring accurate and timely communication with customers and internal teams.

The role emphasizes meticulous attention to detail, multi-tasking, and proactive engagement to optimize resource allocation and minimize downtime while delivering exceptional

Qualifications

• High school diploma or equivalent.
• Experience in customer service or scheduling roles.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively under pressure.

Responsibilities

• Coordinate customer appointments and service schedules using scheduling software.
• Respond promptly to customer inquiries regarding scheduling via phone, email, or chat.
• Collaborate with internal teams to ensure accurate and efficient scheduling.
• Maintain detailed records of customer interactions and scheduling changes for reporting and improvement.
• Identify and resolve scheduling conflicts to minimize disruptions and enhance customer satisfaction.

Education

High school diploma

Tools

CRM systems

Advanced scheduling platforms

Job description

McAlester Regional Health Center seeks a Customer Service Specialist, Scheduling to manage appointments and service schedules in a fast-paced healthcare setting. You will be the primary contact for arranging, modifying, or confirming appointments, ensuring accurate and timely communication with customers and internal teams.

The role emphasizes meticulous attention to detail, multi-tasking, and proactive engagement to optimize resource allocation and minimize downtime while delivering exceptional