Customer Service Specialist, Scheduling

Mcalester Regional Health Center Authority; McAlester (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

McAlester Regional Health Center seeks a Customer Service Specialist, Scheduling to manage appointments and service schedules in a fast-paced healthcare setting. You will be the primary contact for arranging, modifying, or confirming appointments, ensuring accurate and timely communication with customers and internal teams.

The role emphasizes meticulous attention to detail, multi-tasking, and proactive engagement to optimize resource allocation and minimize downtime while delivering exceptional

Qualifications

• High school diploma or equivalent.
• Experience in customer service or scheduling roles.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively under pressure.

Responsibilities

• Coordinate customer appointments and service schedules using scheduling software.
• Respond promptly to customer inquiries regarding scheduling via phone, email, or chat.
• Collaborate with internal teams to ensure accurate and efficient scheduling.
• Maintain detailed records of customer interactions and scheduling changes for reporting and improvement.
• Identify and resolve scheduling conflicts to minimize disruptions and enhance customer satisfaction.

Education

High school diploma

Tools

CRM systems

Advanced scheduling platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist, Scheduling

McAlester, OK, US

2 days ago Requisition ID: 2016

About Company:

McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued. At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.

About the Role:

The Customer Service Specialist, Scheduling plays a critical role in ensuring seamless coordination and management of appointments and service schedules to enhance customer satisfaction and operational efficiency. This position requires meticulous attention to detail to manage complex scheduling demands while maintaining clear and professional communication with customers and internal teams. The specialist will serve as the primary point of contact for customers seeking to arrange, modify, or confirm appointments, ensuring their needs are met promptly and accurately. By effectively managing scheduling systems and resolving conflicts, the role contributes directly to optimizing resource allocation and minimizing downtime. Ultimately, this position supports the organization’s commitment to delivering exceptional service experiences through proactive scheduling and customer engagement.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in customer service or scheduling roles, preferably in a fast-paced environment.
• Proficiency with scheduling software and Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively under pressure.

Preferred Qualifications:

• Experience with CRM systems and advanced scheduling platforms.
• Familiarity with industry-specific scheduling requirements (e.g., healthcare, field services).
• Bilingual abilities or additional language skills.
• Customer service certification or training.

Responsibilities:

• Manage and coordinate customer appointments and service schedules using company scheduling software.
• Respond promptly and professionally to customer inquiries regarding scheduling, rescheduling, and cancellations via phone, email, or chat.
• Collaborate with internal teams such as service technicians, sales, and operations to ensure accurate and efficient scheduling.
• Maintain detailed records of customer interactions and scheduling changes to support reporting and continuous improvement.
• Identify and resolve scheduling conflicts or issues proactively to minimize disruptions and enhance customer satisfaction.

Skills:

The required skills enable the specialist to efficiently manage multiple scheduling requests while maintaining clear and courteous communication with customers and team members. Proficiency in scheduling software and Microsoft Office allows for accurate appointment setting and record keeping, which is essential for operational flow. Strong verbal and written communication skills are used daily to interact with customers, resolve conflicts, and provide updates. Time management and multitasking skills ensure that the specialist can handle high volumes of requests without compromising quality. Preferred skills such as CRM experience and bilingual abilities further enhance the specialist’s capacity to serve diverse customer bases and streamline scheduling processes.