Healthcare Scheduling & Access Analyst

Ochsner Health; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ochsner Health in New Orleans seeks a Scheduling Coordinator to optimize patient access and coordinate Epic scheduling processes across departments. The role requires 4 years of clerical hospital experience, strong data entry, and excellent communication skills.

The position involves generating daily/weekly/monthly reports for regional leadership, collaborating with managers and providers, and ensuring accurate scheduling practices while maintaining patient service standards.

Qualifications

• Must have computer skills for data entry and retrieval.
• Proficient with Windows-style applications and keyboard.
• Excellent verbal and written communication; ability to present information clearly.
• Customer service oriented with ability to disseminate information to diverse groups.
• Good judgment with handling difficult situations.
• Strong organizational, time management, interpersonal, and conflict resolution skills.
• Extensive analytical skills to create service availability analysis from raw data.
• Self-directed with ability to prioritize tasks for Financial Services and clinical areas.

Responsibilities

• Assist manager/Director with requests to build new Epic departments timely.
• Notify Epic team of department name and physicians.
• Process provider and ancillary schedules to maximize appointment access.
• Meet with managers, directors, and providers to support current practices.
• Notify managers of patients affected by departures for reallocation.
• Perform other related duties as required.
• Ensure compliance with applicable laws, regulations, and standards.

Skills

Data entry

Windows applications

Verbal & written communication

Customer service

Judgment

Organization

Time management

Interpersonal skills

Conflict resolution

Analytical skills

Self-directed

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Tools

Epic scheduling system

Job description

Ochsner Health in New Orleans seeks a Scheduling Coordinator to optimize patient access and coordinate Epic scheduling processes across departments. The role requires 4 years of clerical hospital experience, strong data entry, and excellent communication skills.

The position involves generating daily/weekly/monthly reports for regional leadership, collaborating with managers and providers, and ensuring accurate scheduling practices while maintaining patient service standards.