Healthcare Scheduler: Streamline Appointments & Care

Haywood Regional Medical Center - A Duke LifePoint Hospital; Clyde (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Haywood Regional Medical Center in Clyde, NC seeks a Scheduler to coordinate patient appointments, imaging, procedures and admissions, while verifying insurance and authorizations. You will maintain accurate records and deliver a patient-centered experience in a fast-paced clinic.

The role emphasizes clear communication with patients, physicians, and insurers, HIPAA compliance, and attention to detail. Workdays are Monday through Friday with standard business hours, supporting efficient clinic

Qualifications

• High school diploma or equivalent required; three years of directly related experience may substitute.
• Previous scheduling experience in a healthcare environment strongly preferred.
• Strong organizational and time-management skills with the ability to prioritize competing demands.

Responsibilities

• Coordinating patient appointments, diagnostic testing, surgical procedures, and hospital admissions to ensure efficient scheduling and smooth clinic operations.
• Verifying patient demographics and insurance information, obtaining physician orders and required pre-certifications or authorizations, and accurately documenting information in scheduling and registration systems.
• Communicating with patients, physicians' offices, and insurance carriers to resolve scheduling issues, clarify coverage requirements, and address potential out-of-network or benefit limitations.
• Providing clear instructions regarding appointment preparation, special testing requirements, and necessary documentation to help patients arrive informed and ready for their scheduled services.
• Reviewing upcoming schedules and collaborating with registration staff and clinical departments to ensure appropriate staffing, equipment, and resources are available for scheduled procedures and tests.
• Managing incoming phone calls and scheduling requests with professionalism, courtesy, and a strong commitment to delivering an exceptional patient experience.
• Maintaining accurate patient records, protecting confidential health information, and following established privacy policies and procedures, including HIPAA requirements.
• Prioritizing competing demands, exercising sound judgment, and maintaining strong attention to detail in a fast-paced medical environment while working independently and supporting departmental goals.

Skills

Scheduling

Insurance verification

Customer service

Communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Office software

Job description

Haywood Regional Medical Center in Clyde, NC seeks a Scheduler to coordinate patient appointments, imaging, procedures and admissions, while verifying insurance and authorizations. You will maintain accurate records and deliver a patient-centered experience in a fast-paced clinic.

The role emphasizes clear communication with patients, physicians, and insurers, HIPAA compliance, and attention to detail. Workdays are Monday through Friday with standard business hours, supporting efficient clinic