Clinic Scheduler: Seamless Patient Appointments

Talentify; Boone (NC); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with employer match

Paid time off

Tuition reimbursement

Wellness incentives

Employee discounts

Employee support programs

Job summary

UNC Health Appalachian is seeking a Clinic Scheduler in Boone, NC. This role coordinates patient appointments, communicates with patients and providers, and maintains accurate scheduling records to support efficient clinic operations.

The position emphasizes organizational skills, attention to detail, and a customer-focused approach to ensure a smooth patient experience in a busy healthcare setting.

Qualifications

• High School Diploma or equivalent required or preferred.
• Prior experience in appointment scheduling or related administrative role preferred.
• Certification in healthcare administration or related field preferred but not required.
• Proficiency with scheduling software and EHR systems.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Customer-focused mindset with a commitment to positive patient experiences.

Responsibilities

• Coordinate and schedule patient appointments efficiently, considering provider availability and appointment priorities.
• Communicate clearly with patients, providers, and clinic staff to schedule, confirm, and update appointments.
• Provide patients with appointment details, instructions, and follow-up information.
• Maintain accurate appointment records using electronic scheduling and health record systems.
• Update patient information and ensure scheduling data remains current and accurate.
• Collaborate with healthcare providers to optimize clinic schedules and patient flow.
• Address patient inquiries related to scheduling, rescheduling, and cancellations.
• Conduct appointment reminder calls or messages and assist with rescheduling as needed.
• Resolve scheduling conflicts promptly and communicate changes to all relevant parties.
• Support clinic operations by assisting with additional administrative tasks as assigned.

Education

High School Diploma or equivalent

Healthcare administration certification (preferred)

Tools

Scheduling software

Electronic Health Record (EHR) systems

Job description

UNC Health Appalachian is seeking a Clinic Scheduler in Boone, NC. This role coordinates patient appointments, communicates with patients and providers, and maintains accurate scheduling records to support efficient clinic operations.

The position emphasizes organizational skills, attention to detail, and a customer-focused approach to ensure a smooth patient experience in a busy healthcare setting.