Healthcare Scheduler – Bilingual (English/Spanish) & Growth

Graceworks Lutheran Services; Carthage (MO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Paid holidays

Job summary

Access Family Care in Carthage, MO is seeking a Scheduler to join our friendly team. This full-time role coordinates patient appointments, handles scheduling requests, and delivers excellent customer service in a fast-paced healthcare setting.

Qualifications include a high school diploma, strong communication and organizational skills, proficiency with computers, and prior scheduling or call center experience preferred. Bilingual English/Spanish and EMR/EHR familiarity are a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Strong organization and multitasking abilities.
• Proficiency with computers and office software.
• Experience in a medical office or call center is preferred.

Responsibilities

• Schedule, reschedule, and confirm patient appointments accurately and efficiently.
• Answer incoming calls and assist patients with scheduling needs.
• Coordinate appointments across multiple providers and departments.
• Verify patient information and update demographic records.
• Provide excellent customer service while addressing patient inquiries.
• Communicate effectively with providers, clinical staff, and patients.
• Maintain confidentiality and comply with HIPAA regulations.
• Document patient interactions accurately in the electronic health record (EHR) system.
• Assist with additional administrative duties as assigned.

Skills

Communication skills

Organizational skills

Multitasking

Computer proficiency

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EMR/EHR

Job description

Access Family Care in Carthage, MO is seeking a Scheduler to join our friendly team. This full-time role coordinates patient appointments, handles scheduling requests, and delivers excellent customer service in a fast-paced healthcare setting.

Qualifications include a high school diploma, strong communication and organizational skills, proficiency with computers, and prior scheduling or call center experience preferred. Bilingual English/Spanish and EMR/EHR familiarity are a plus.