Healthcare Sales and Support Specialist

ROM Technologies, Inc.; Clearwater (FL); On-site; USD 46,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A medical technology company is seeking a Home Rehab Coordinator to support patients with in-home rehabilitation. The role requires sales experience and strong communication skills, as you will educate patients about the device and manage inquiries. This full-time position involves collaborating with various teams to ensure a seamless patient journey. Offering an hourly + commission structure, this role is ideal for detail-oriented individuals who thrive in a dynamic environment.

Qualifications

• 2+ years in sales.
• 2+ years in customer facing roles preferred.
• Comfortable working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for patients.
• Proactively contact patients to introduce the device.
• Educate patients on the importance of consistent device use.

Skills

Sales experience

Customer service

Communication skills

Technical understanding

Tools

Microsoft 365

CRM/EMR platforms

Job description

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Direct message the job poster from ROM Technologies, Inc.

Here at ROMTech, we've created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. We are now looking for a compassionate, detail-oriented professional to join our team as a Home Rehab Coordinator. In this front-line role, you’ll support patients prescribed our device by delivering a high-quality, concierge-level experience from first contact through successful treatment engagement. You'll play a critical role in patient education, resolving billing and insurance inquiries, coordinating device logistics, and ensuring a smooth, supportive journey across departments. Your work will directly impact patient satisfaction, therapy adherence, and overall rehab outcomes.

Note: This is an hourly + commission-based patient enrollment sales opportunity.

Responsibilities:

• Serve as the first point of contact for orthopedic and cardiac patients once the device is prescribed.
• Proactively contact patients to introduce the device and explain its clinical benefits and functionality.
• Build rapport through compassionate and persuasive communication, effectively addressing hesitation or concerns.
• Assist with insurance verification, billing questions, and prior authorization issues; provide support in navigating financial assistance if applicable.
• Manage inbound and outbound calls, including follow-ups to secure patient commitment and schedule next steps.
• Work cross-functionally with sales, logistics, billing, clinical, and customer service teams to ensure a seamless and satisfying patient journey.
• Re-engage patients who have stalled in the onboarding or treatment process through strategic outreach.
• Educate patients on the importance of consistent device use, adapting messaging to the patient's understanding and readiness.
• Meet or exceed performance metrics related to outreach, conversions, and patient satisfaction.
• Use best practices to enhance patient satisfaction.
• De-escalate calls as needed.
• Additional tasks as assigned.

Requirements:

• 2+ years in sales.
• 2+ years in customer facing roles, preferred.
• Experience handling insurance or billing-related inquiries is a plus.
• Proficient in Microsoft 365, CRM/EMR platforms.
• Familiarity with medical terminology or healthcare workflows is a strong plus.
• Proven ability to persuade, motivate, and communicate clearly.
• Ability to translate complex clinical or technical information into patient-friendly language.
• Comfortable working in a fast-paced, goal-driven environment.
• Confident in cold calling and converting hesitant patients.
• Thrive in a metrics-based culture and enjoy being part of a collaborative team.
• Empathetic, resilient and professional in all patient interactions.
• Detail-oriented, organized, and tech-savvy.
• Ability to follow company policies and procedures consistently.
• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio)
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [e-mail].

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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