Healthcare Revenue Cycle Team Lead

GetixHealth, LLC; Houston (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) Retirement Plan with company  匹

Paid Time Off

Flexible Benefit Options

Life & Disability Coverage

Job summary

GetixHealth, LLC is seeking a Customer Service Team Lead to guide a high-performing team supporting healthcare clients with early-out account services, patient inquiries, and billing support. The role emphasizes coaching, HIPAA compliance, and cross-functional collaboration to drive service excellence.

Qualified candidates have 2-5 years in healthcare revenue cycle, 2+ years in leadership, and strong communication skills. EPIC experience is highly preferred and MS Office proficiency is expected.

Qualifications

• 2-5 years of healthcare revenue cycle experience.
• 2+ years in a lead or supervisory role.
• EPIC experience strongly preferred.
• Proven experience working with multiple systems and databases in a fast-paced setting.
• Excellent communication and leadership skills.
• Strong attention to detail and compliance awareness.

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals.
• Support staff with system and telephony issues.
• Monitor performance and conduct monthly 1:1s.
• Resolve and elevate issues that affect operations or client satisfaction.
• Ensure HIPAA and compliance adherence.
• Partner with internal departments and clients to ensure top-tier service.

Skills

Healthcare revenue cycle

Leadership

Communication

Education

High School diploma or GED

EPIC experience

Tools

MS Office

Job description

GetixHealth, LLC is seeking a Customer Service Team Lead to guide a high-performing team supporting healthcare clients with early-out account services, patient inquiries, and billing support. The role emphasizes coaching, HIPAA compliance, and cross-functional collaboration to drive service excellence.

Qualified candidates have 2-5 years in healthcare revenue cycle, 2+ years in leadership, and strong communication skills. EPIC experience is highly preferred and MS Office proficiency is expected.