Patient Care & Billing Specialist

GetixHealth, LLC; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Job summary

GetixHealth, LLC in the United States is seeking a Customer Service Specialist to be on the front lines of delivering exceptional service and support to patients and clients. You will handle high-volume calls related to billing, payments, medical claims, benefits, and coverage, using established procedures with empathy.

This fast-paced role requires attention to detail, clear communication, and a patient-centered approach, including HIPAA compliance and collaboration with leadership to drive

Qualifications

• High school diploma or GED required; additional education is a plus.
• 1-2 years of experience in customer service, ideally in a healthcare, insurance, or medical collections environment.
• Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred.
• Basic understanding of medical terminology and the healthcare revenue cycle.
• Proven experience working with multiple systems and databases in a fast-paced setting.

Responsibilities

• Handle 60+ inbound and outbound calls per day regarding billing, payments, medical claims, and coverage questions.
• Respond to telephone inquiries using standard procedures and scripts.
• Gather necessary information, research account details, and resolve customer concerns accurately and promptly.
• Clearly explain billing information, insurance benefits, and available services to patients.
• Assess patient needs and provide appropriate solutions or as necessary.
• Schedule work to ensure optimal call coverage and maintain daily productivity.
• Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
• Support department initiatives and contribute to continuous improvement efforts.
• Maintain strict adherence to HIPAA regulations and internal confidentiality policies.
• Assist in planning department goals and recommend improvements to enhance efficiency.
• Perform other duties as assigned to support the team and organizational success.

Skills

Strong verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Microsoft Office

Bilingual (plus)

Education

High school diploma

Job description

GetixHealth, LLC in the United States is seeking a Customer Service Specialist to be on the front lines of delivering exceptional service and support to patients and clients. You will handle high-volume calls related to billing, payments, medical claims, benefits, and coverage, using established procedures with empathy.

This fast-paced role requires attention to detail, clear communication, and a patient-centered approach, including HIPAA compliance and collaboration with leadership to drive