Healthcare Patient Support & Billing Specialist

GetixHealth, LLC; Denison (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Life & Disability Coverage

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Job summary

GetixHealth, LLC is seeking Customer Service Representatives to support patients and clients with billing, payments, medical claims, and benefits inquiries. You will handle high-volume inbound and outbound calls using established procedures to resolve issues with empathy and accuracy.

You will work in a fast-paced, collaborative environment, maintain HIPAA confidentiality, and contribute to process improvements while delivering exceptional service and support.

Qualifications

• 1–2 years of customer service experience required.
• Healthcare, insurance, or medical collections experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
• Respond to telephone inquiries using standard procedures and scripts.
• Gather required information, research account details, and resolve customer concerns accurately and promptly.
• Clearly explain billing information, insurance benefits, and available services to patients.
• Assess patient needs and provide appropriate solutions or escalate issues when necessary.
• Schedule work to ensure optimal call coverage and maintain daily productivity.
• Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
• Support department initiatives and contribute to continuous improvement efforts.
• Maintain strict adherence to HIPAA regulations and confidentiality policies.
• Assist with department goals and recommend improvements to enhance efficiency.
• Perform other duties as assigned to support the team and organizational success.

Skills

Customer service

Healthcare knowledge

HIPAA compliance

Verbal & written communication

Multi-tasking

Microsoft Office

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office Suite

Job description

GetixHealth, LLC is seeking Customer Service Representatives to support patients and clients with billing, payments, medical claims, and benefits inquiries. You will handle high-volume inbound and outbound calls using established procedures to resolve issues with empathy and accuracy.

You will work in a fast-paced, collaborative environment, maintain HIPAA confidentiality, and contribute to process improvements while delivering exceptional service and support.