Healthcare Collections Team Lead — Drive Results

GetixHealth, LLC; Houston (TX); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health Benefits

Life & Disability Coverage

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Descripción de la vacante

ARStrat/GetixHealth is seeking an experienced Collections Team Lead to oversee the day-to-day operations of a healthcare collections team. This hands-on leadership role involves coaching staff, monitoring performance, and ensuring compliance with laws and client requirements.

The ideal candidate has a strong collections background, proven leadership skills, and the ability to balance results, productivity, quality, and employee development in a fast-paced environment.

Formación

• Previous collections experience required.
• Healthcare collections experience preferred.
• Leadership or supervisory experience preferred.
• Experience in high-volume collections or call center environment preferred.
• Demonstrated ability to meet and help a team achieve collection, productivity, and quality goals.
• Strong leadership, coaching, and employee development skills.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to handle escalated accounts and difficult conversations professionally.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable working with multiple computer systems, account management platforms, and telephony systems.

Responsabilidades

• Lead and support the day-to-day activities of a healthcare collections team.
• Monitor individual and team collection performance, productivity, quality, and established goals.
• Ensure performance and service-level expectations are consistently met or exceeded.
• Coach, mentor, and provide ongoing feedback to collection representatives.
• Assist with monthly employee 1:1s, performance discussions, and development plans.
• Review accounts and assist staff with complex or escalated collection issues.
• Identify and elevate issues or service failures that could impact collections, clients, or daily operations.
• Support staff with collection systems, account workflows, and telephony-related needs.
• Ensure appropriate and timely follow-up on assigned healthcare accounts.
• Partner with clients and internal departments to resolve account and operational concerns.
• Monitor employee adherence to established collection policies, procedures, workflows, and client requirements.
• Recommend and assist with implementing process improvements to increase collections, productivity, quality, and efficiency.
• Build and maintain a high-performing team focused on accountability, results, professionalism, and quality service.
• Partner with Education and Development to identify training needs and maintain a knowledgeable workforce.
• Maintain knowledge of applicable healthcare and collection requirements, client compliance programs, and company policies.
• Ensure collection activities comply with applicable federal, state, and local regulations and ARstrat policies and procedures.
• Perform other duties as assigned.

Conocimientos

Leadership

Team coaching

Healthcare collections

Customer service

Communication

Problem solving

Educación

High School or better

Herramientas

CRM systems

Telephony systems

Account management platforms

Descripción del empleo

ARStrat/GetixHealth is seeking an experienced Collections Team Lead to oversee the day-to-day operations of a healthcare collections team. This hands-on leadership role involves coaching staff, monitoring performance, and ensuring compliance with laws and client requirements.

The ideal candidate has a strong collections background, proven leadership skills, and the ability to balance results, productivity, quality, and employee development in a fast-paced environment.