Healthcare Referral Coordinator

AdventHealth; Palm Harbor (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Palm Harbor, FL, is seeking an administrative professional with ICD-9/CPT-4 coding experience to support referral processing, scheduling, and coding duties. A minimum high school diploma and healthcare or call center background are preferred.

The role emphasizes confidentiality and exceptional customer service in a fast-paced environment. Join a team that values collaboration across departments and adherence to insurance requirements, with a day shift and full-time schedule at

Qualifications

• Reads, writes, and speaks English clearly to communicate with patients and staff.
• Knowledge of electronic medical record systems.
• Familiarity with Hospice of the Comforter training and general onboarding.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of medical terminology.
• Ability to think critically about admission processes.
• Knowledge of patient databases and telephone protocol.
• Ability to maintain confidentiality of patient information.
• Ability to provide professional presentations and effective correspondence.

Responsibilities

• Communicates clearly with coworkers, patients, and physicians; upholds a favorable image of AdventHealth.
• Keeps referral orders up to date to meet standard care; processes orders and insurance requirements.
• Answers calls promptly, assists patients with questions, and schedules procedures as needed.
• Maintains referral integrity and communicates with patients and providers.
• Checks voicemails and faxes; handles authorizations/denials.
• Collaborates across departments and maintains a positive team environment.

Skills

Communication

English

EMR knowledge

Microsoft Office

Medical terminology

Critical thinking

Customer service

Phone protocol

Confidentiality

Teamwork

Data entry

ICD-9/CPT-4 knowledge

Education

High School diploma

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Billing/Coding software

Job description

AdventHealth in Palm Harbor, FL, is seeking an administrative professional with ICD-9/CPT-4 coding experience to support referral processing, scheduling, and coding duties. A minimum high school diploma and healthcare or call center background are preferred.

The role emphasizes confidentiality and exceptional customer service in a fast-paced environment. Join a team that values collaboration across departments and adherence to insurance requirements, with a day shift and full-time schedule at