Healthcare Receptionist & Patient Concierge | Scheduler

Cornerstone Care; McKees Rocks (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Job summary

Cornerstone Care seeks a Healthcare Receptionist for Sto-Rox Family Health Center in McKees Rocks, PA. This full-time role supports front-desk operations, patient check-in/out, and daily billing tasks in a community health setting.

The receptionist collaborates with clinicians, handles appointments, verifies insurance, collects payments, and assists patients with access to care, ensuring a welcoming, efficient patient experience at Cornerstone Care.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to handle billing questions and scheduling.

Responsibilities

• Greets patients professionally and timely both in person and on the phone.
• Answers patient questions or properly refers to appropriate staff.
• Optimizes provider schedules and patient satisfaction with efficient scheduling and follows outlined scheduling protocols.
• Notifies providers and/or clinical team of patient arrivals and effectively communicates essential patient details to clinical team.
• Decreases patient anxieties by effectively explaining wait times and visit expectations.
• Maintains patient accounts by obtaining, recording, and updating personal, demographic, and financial information.
• Collects and processes patient payments for services.
• Assists patients with billing questions, registration forms, sliding fee and other service applications.
• Verifies insurance eligibility and benefits.
• Selects appropriate insurance for visit type.
• Obtains authorization for services, when appropriate.
• Enters treatment charges and encounter adjustments and schedules follow up appointments to finalize visit.
• Retrieves outside records to update patient charts for clinical teams.
• Scans and files registration forms, insurance cards, and various clinical information into patient’s electronic health record.
• Balances daily payments and prepares bank deposits.

Education

High School

Job description

Cornerstone Care seeks a Healthcare Receptionist for Sto-Rox Family Health Center in McKees Rocks, PA. This full-time role supports front-desk operations, patient check-in/out, and daily billing tasks in a community health setting.

The receptionist collaborates with clinicians, handles appointments, verifies insurance, collects payments, and assists patients with access to care, ensuring a welcoming, efficient patient experience at Cornerstone Care.