Healthcare Receptionist — Elevate Patient Experience

Cornerstone Care; Greensboro (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

403b retirement

Flexible spending accounts

Paid time off

Job summary

Cornerstone Care is hiring a Healthcare Receptionist to greet patients, handle scheduling, collect payments and verify insurance. The role supports the clinical team and ensures smooth patient flow across locations.

You will maintain records, assist with billing inquiries and help patients with forms and eligibility questions. The position emphasizes friendly communication, accuracy in data entry, and adherence to standardized scheduling protocols to enhance patient experience and intake

Responsibilities

• Greet patients professionally in person and on the phone.
• 2) Answer patient questions or refer to appropriate staff.
• 3) Optimize provider schedules and patient satisfaction with efficient scheduling.
• 4) Notify providers and clinical team of patient arrivals and share essential details.
• 5) Explain wait times and visit expectations to decreases anxieties.
• 6) Maintain patient accounts by updating demographic and financial information.
• 7) Collect and process patient payments for services.
• 8) Assist patients with billing questions and forms.
• 9) Verify insurance eligibility and benefits and obtain authorizations when needed.
• Enter charges and adjustments in the system and schedule follow-ups.
• 11) Retrieve outside records and update patient charts for clinical teams.
• 12) Scan and file insurance cards and forms into the EHR.
• Balance daily payments and prepare bank deposits.

Skills

Customer service

Scheduling

Billing

Insurance verification

Job description

Cornerstone Care is hiring a Healthcare Receptionist to greet patients, handle scheduling, collect payments and verify insurance. The role supports the clinical team and ensures smooth patient flow across locations.

You will maintain records, assist with billing inquiries and help patients with forms and eligibility questions. The position emphasizes friendly communication, accuracy in data entry, and adherence to standardized scheduling protocols to enhance patient experience and intake