Healthcare Reception & Admin Specialist (32 hrs)

Group Health Cooperative of South Central WI; Madison (WI); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Paid short-term disability

Long-term disability

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Reception Team Staff to support the clinic and front desk operations. The role includes greeting patients, checking in, answering calls, scheduling appointments, collecting payments, and maintaining a welcoming reception under the guidance of the Reception Team Leader.

The position requires strong customer service, communication, and organizational skills, with the ability to multi-task in a busy clinic.

Qualifications

• High school graduate or equivalent required.
• Minimum six (6) months work experience in a setting that requires customer service skills required.
• Work experience in a Medical Reception setting preferred.
• Pass Competency Test in primary reception area and Telephone Communication skills checks within 3–6 months.
• Excellent organizational skills required.
• Excellent verbal and written communication skills required.
• Excellent customer service skills required; able to work with a diverse patient population.
• Able to maintain patient confidentiality and learn HIPAA requirements.

Responsibilities

• Answer phone calls and provide backup support for nurse and practitioner lines.
• Greet and check in patients and visitors, schedule appointments.
• Respond to general inquiries and collect payments.
• Maintain an organized front desk and use online systems such as EMR and scheduling.
• Work under supervision of the Reception Team Leader.

Skills

Customer service

Telephone handling

Communication skills

Organizational skills

Professionalism

Education

High school diploma or equivalent

Tools

Electronic medical record

Appointment scheduling software

Job description

Group Health Cooperative of South Central Wisconsin is seeking a Reception Team Staff to support the clinic and front desk operations. The role includes greeting patients, checking in, answering calls, scheduling appointments, collecting payments, and maintaining a welcoming reception under the guidance of the Reception Team Leader.

The position requires strong customer service, communication, and organizational skills, with the ability to multi-task in a busy clinic.