Healthcare Provider Relations Specialist

Independent Living Systems, llc; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Independent Living Systems (ILS) in Miami, FL is seeking a Provider Services Advocate to act as a liaison between healthcare providers and the organization. The role ensures providers receive timely assistance with claims, billing, credentialing, and service inquiries to enhance satisfaction and operational efficiency.

The position emphasizes analyzing provider concerns, coordinating with internal teams, and maintaining records to support accountability and continuous improvement in member care.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Knowledge of automated systems and technical adeptness.
• Demonstrated proficiency in Microsoft programs (i.e., Excel, Word, PowerPoint) required.

Responsibilities

• Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
• Serve as a primary point of contact for healthcare providers seeking assistance with claims, billing, credentialing, and provider service-related inquiries.
• Investigate and resolve provider issues by collaborating with internal teams such as claims, credentialing, provider relations, and other stakeholders.
• Maintain accurate records of provider interactions, issues, and resolutions to ensure accountability and continuous improvement.
• Communicate policy updates, procedural changes, and relevant information to providers to keep them informed and compliant.
• Identify trends in provider concerns and recommend process improvements to enhance provider experience and operational workflows.

Skills

Customer service

Data analytics

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare administration or related field (preferred)

Tools

Excel

Word

PowerPoint

Job description

Independent Living Systems (ILS) in Miami, FL is seeking a Provider Services Advocate to act as a liaison between healthcare providers and the organization. The role ensures providers receive timely assistance with claims, billing, credentialing, and service inquiries to enhance satisfaction and operational efficiency.

The position emphasizes analyzing provider concerns, coordinating with internal teams, and maintaining records to support accountability and continuous improvement in member care.