Healthcare Programs Coordinator: Onboarding & Compliance

Cross Country Healthcare; Carlsbad (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country Healthcare is hiring a Program Coordinator to provide operational, administrative, and customer support for PACE homecare services. You will handle onboarding, credentialing, timekeeping, and client communications, ensuring compliance and high service standards.

You will maintain caregiver records, coordinate with Compliance, and support audits while building strong relationships with clients and internal teams to ensure smooth staffing and timely issue resolution.

Qualifications

• Minimum 1 year of admin or client support experience (healthcare or staffing preferred).
• Strong organizational and time management with ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and compliance standards.
• Ability to maintain confidentiality and professionalism.
• Experience with VMS technology or client portals.
• Bilingual in Spanish required.

Responsibilities

• Assist caregivers with onboarding, orientation, credentialing, and system access.
• Provide ongoing support to field staff and resolve issues efficiently.
• Maintain records of caregiver credentials and licenses.
• Communicate updates, policy changes, and assignment details clearly.
• Support timekeeping, payroll, and schedule confirmations.
• Manage timekeeping issues and ensure accurate processing.
• Serve as primary contact for PACE program clients and inquiries.
• Build relationships with stakeholders to ensure service satisfaction.
• Conduct periodic client satisfaction checks and address feedback.
• Ensure accurate documentation and share caregiver requirements with staff.
• Collaborate with Compliance to maintain regulatory standards.
• Maintain databases, systems, and client portals with accurate data.
• Assist with audits and generate reports for internal use.
• Provide client communications and process documentation.

Skills

Organizational skills

Time management

Written and verbal communication

Microsoft Office

Bilingual in Spanish

Healthcare compliance

VMS technology

Client portals

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cross Country Healthcare is hiring a Program Coordinator to provide operational, administrative, and customer support for PACE homecare services. You will handle onboarding, credentialing, timekeeping, and client communications, ensuring compliance and high service standards.

You will maintain caregiver records, coordinate with Compliance, and support audits while building strong relationships with clients and internal teams to ensure smooth staffing and timely issue resolution.