Healthcare Program Assistant – ACT Team

Cascade Community Healthcare; Centralia (WA); On-site; USD 25,000 - 31,000; Full time

Job summary

Cascade Community Healthcare is seeking a Program Assistant to join the Assertive Community Treatment (ACT) Team. This administrative role supports clinicians, manages client communications, and handles clerical tasks with accuracy.

Responsibilities include scheduling, data entry, maintaining logs, and coordinating care with medical and behavioral health partners. Strong organizational and communication skills are essential for success in this fast-paced environment.

Qualifications

• Administrative experience in medical, mental health or social services field strongly preferred.
• Must pass WA State Patrol background check. A national background check may be required if haven’t lived in WA State consecutively the last three years.
• Must have current nonrestricted driver’s license and must be able to legally operate a motor vehicle.
• Must have satisfactory driving record.
• Excellent clerical and/or administrative skills.
• Demonstrated organizational skills and the ability to multitask within a fast-paced environment.
• Excellent communication skills, written and verbal.
• General computer proficiency, including the ability to utilize electronic medical record systems and accurate typing and word processing skills.
• Must be able to represent the agency in a positive and professional manner.

Responsibilities

• Provide excellent customer service to clients, staff, and guests.
• Direct clients or guests to the appropriate person or department.
• Answer calls, schedule client appointments, data entry, and filing.
• Maintain ACT client log, coordinate and track client appointments and clinician schedules.
• Coordinate and check out ACT vehicles to clinicians.
• Record data for fidelity reviews.
• Distribute incoming mail, prepare, and send outgoing mail.
• Enter and extract client data as required from Electronic Health Record.
• Coordinate CSU placements by utilizing the CSU admit workflow.
• Coordinate Care with other medical and/or behavioral health agencies.
• Fulfill medical records requests according to agency policies and procedures.
• Verify client insurance/Medicaid eligibility.

Skills

Administrative experience

Clerical skills

Excellent communication

Multitasking

Data entry

Customer service

Tools

EMR/EHR systems

Typing

Word processing

Job description

Cascade Community Healthcare is seeking a Program Assistant to join the Assertive Community Treatment (ACT) Team. This administrative role supports clinicians, manages client communications, and handles clerical tasks with accuracy.

Responsibilities include scheduling, data entry, maintaining logs, and coordinating care with medical and behavioral health partners. Strong organizational and communication skills are essential for success in this fast-paced environment.