ACT Program Operations Coordinator

Mount Rogers; Marion (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Mount Rogers Community Services is seeking an ACT support team member to organize, coordinate, and monitor non-clinical operations of ACT under team leadership. Responsibilities include reception, triage calls, client communication, and liaison for budgets and records.

The role requires strong written and verbal communication, efficiency with office procedures, and the ability to work with individuals with severe mental illness in a supportive, person-centered manner.

Qualifications

• Strong written and oral communication skills.
• Knowledge of office procedures and office equipment.
• Ability to interact with individuals in a person-centered, positive and supportive manner.
• Organizational and time management skills.
• Basic supervisory skills.
• Knowledge of Severe Mental Illness (SMI).

Responsibilities

• Fiscal Management - maintain disbursement accounts and unit budget within the ACT facility.
• Payee Services - liaison for disbursement of funds to individuals.
• Facility Management - oversee office maintenance and scheduling.
• Human Resources - manage staff schedule, timekeeping, and hiring.
• Records Management - ensure compliance and manage health records processes.
• Reimbursement - liaison with Medicaid spend-down and billing.
• Reporting - generate and review operational and billing reports.
• Customer Service - greet visitors, triage calls, and coordinate team communications.

Skills

Communication

Office Procedures

People Skills

Time Management

Supervisory

SMI Knowledge

Job description

Mount Rogers Community Services is seeking an ACT support team member to organize, coordinate, and monitor non-clinical operations of ACT under team leadership. Responsibilities include reception, triage calls, client communication, and liaison for budgets and records.

The role requires strong written and verbal communication, efficiency with office procedures, and the ability to work with individuals with severe mental illness in a supportive, person-centered manner.