Healthcare Practice Operations Manager

Brown-University-Health-1; Providence (RI); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health is seeking an Operations Manager to oversee day-to-day personnel and patient flow at Brown Health Medical Group Primary Care in Providence. You will align staffing, registration, scheduling, and billing with quality and privacy standards.

This role focuses on leadership, process improvement, budgeting, and staff development to deliver compassionate care while maintaining financial stability.

Responsibilities

• Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Promotes continuous quality improvement in patient services and practice workflow
• Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
• Tracks access to care
• Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements
• Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
• Monitors and evaluates operational effectiveness and implements changes required for improvement
• Oversees the supervision of personnel including: work allocation, training and problem resolution
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Recruiting, interviewing, hiring, and on-boarding new staff
• Develops procedures and trains staff on new policies
• Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
• Communicates new information and policies to the practices and assists and guides implementation
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information
• Performs other job-related duties as assigned

Job description

Brown University Health is seeking an Operations Manager to oversee day-to-day personnel and patient flow at Brown Health Medical Group Primary Care in Providence. You will align staffing, registration, scheduling, and billing with quality and privacy standards.

This role focuses on leadership, process improvement, budgeting, and staff development to deliver compassionate care while maintaining financial stability.