practice manager

Brown University Health; Providence (RI); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health seeks a Healthcare Operations Manager to oversee day-to-day personnel and operational activities, ensuring high-quality patient care and financial stability.

The role emphasizes Compassion, Accountability, Respect and Excellence, and requires leadership in coordinating patient registration, scheduling, insurance verification and reception while maintaining HIPAA compliance and regulatory standards.

Qualifications

• Experience coordinating clinical operations and staff management.
• Familiarity with HIPAA, OSHA, and patient privacy policies.
• Understanding of quality measures and healthcare compliance.

Responsibilities

• Ensures achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality initiatives.
• Promotes continuous quality improvement in patient services and practice workflow.
• Manages all aspects of patient registration, scheduling, insurance verification and reception.
• Tracks access to care.
• Ensures compliance with Brown Health policies, HIPAA and related requirements.
• Establishes and implements short and long-range organizational goals and procedures.
• Monitors and evaluates operational effectiveness and implements improvements.
• Oversees supervision of personnel including work allocation, training and resolution of issues.
• Evaluates performance and guides personnel actions to maximize productivity.
• Recruiting, interviewing, hiring, and onboarding new staff.
• Develops procedures and trains staff on new policies.
• Develops and monitors office budgets, resource utilization and purchasing requests.
• Communicates new information and policies to practices and guides implementation.
• Complies with confidentiality laws to protect patient privacy.
• Adheres to guidelines for protecting demographic, clinical and financial information.

Job description

SUMMARY: Manages and coordinates all day to day management of the personnel and operations that support the delivery of comprehensive health care services in a manner that most satisfies patients and promotes financial stability. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

• Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Promotes continuous quality improvement in patient services and practice workflow
• Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
• Tracks access to care
• Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements
• Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
• Monitors and evaluates operational effectiveness and implements changes required for improvement
• Oversees the supervision of personnel including: work allocation, training and problem resolution
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Recruiting, interviewing, hiring, and on-boarding new staff
• Develops procedures and trains staff on new policies
• Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
• Communicates new information and policies to the practices and assists and guides implementation
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients' demographic, clinical and financial information
• Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS

• Pay Range: $71,136.00-$117,353.60
• EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
• Work Type: m-f
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No