Lead Medical Secretary

CMPI Coastal Medical Physicians, Inc., d/b/a Brown Health Medical Group Primary Care; United States; Presencial; USD 29.000 - 48.000; Jornada completa

Descripción de la vacante

Brown Health Medical Group Primary Care is seeking a front office coordinator to support daily patient registrations, scheduling, and insurance verification at our Providence, RI location.

The role emphasizes courteous patient service, accurate data entry, and adherence to quality measures in a busy primary care setting. F/T schedule typically Monday through Friday, with day shifts and standard office hours.

Formación

• Experience coordinating front desk operations and patient flow.
• Ability to verify insurance information and assist with registration.

Responsabilidades

• Coordinates patient registration, scheduling, insurance verification, and front desk staff coverage.
• Promotes continuous quality improvement in patient services and practice workflow.
• Responsible for front desk work allocation, training and problem resolution.
• Answers phones, schedules appointments, checks patients in/out, coordinates referrals.

Conocimientos

Front desk operations

Customer service

Scheduling & coordination

Insurance verification

Descripción del empleo

SUMMARY:

Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
• Promotes continuous quality improvement in patient services and practice workflow
• Responsible for front desk work allocation, training and problem resolution
• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Assists patients with Kiosk sign in
• Monitors and orders administrative supplies to ensure proper inventory
• Complies with OSHA and DOH standards
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

• Pay Range: $20.96-$34.61
• EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• Location: Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903
• Work Type: M-F, combo of 7:45a-4:15p & 8:00a-4:30p
• Work Shift: Day
• Daily Hours: 8 hours
• Driving Required: No
• As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England.
• Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.
• Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.
• Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.
• We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.
• Join us and help build a healthier future for our patients - and for yourself.
• Company Location Belonging and Engagement Nursing Our Mission