Healthcare Practice Operations Leader

Brown University Health; Providence (RI); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health seeks a Healthcare Operations Manager to oversee day-to-day personnel and operational activities, ensuring high-quality patient care and financial stability.

The role emphasizes Compassion, Accountability, Respect and Excellence, and requires leadership in coordinating patient registration, scheduling, insurance verification and reception while maintaining HIPAA compliance and regulatory standards.

Qualifications

• Experience coordinating clinical operations and staff management.
• Familiarity with HIPAA, OSHA, and patient privacy policies.
• Understanding of quality measures and healthcare compliance.

Responsibilities

• Ensures achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality initiatives.
• Promotes continuous quality improvement in patient services and practice workflow.
• Manages all aspects of patient registration, scheduling, insurance verification and reception.
• Tracks access to care.
• Ensures compliance with Brown Health policies, HIPAA and related requirements.
• Establishes and implements short and long-range organizational goals and procedures.
• Monitors and evaluates operational effectiveness and implements improvements.
• Oversees supervision of personnel including work allocation, training and resolution of issues.
• Evaluates performance and guides personnel actions to maximize productivity.
• Recruiting, interviewing, hiring, and onboarding new staff.
• Develops procedures and trains staff on new policies.
• Develops and monitors office budgets, resource utilization and purchasing requests.
• Communicates new information and policies to practices and guides implementation.
• Complies with confidentiality laws to protect patient privacy.
• Adheres to guidelines for protecting demographic, clinical and financial information.

Job description

Brown University Health seeks a Healthcare Operations Manager to oversee day-to-day personnel and operational activities, ensuring high-quality patient care and financial stability.

The role emphasizes Compassion, Accountability, Respect and Excellence, and requires leadership in coordinating patient registration, scheduling, insurance verification and reception while maintaining HIPAA compliance and regulatory standards.