practice manager

Lifespan; Pawtucket (RI); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health is seeking a leader to manage and coordinate day-to-day personnel and operations that support delivery of comprehensive health care services. The role emphasizes compassion, accountability, respect, and excellence, aligning with the organization’s values and success factors to guide actions with patients, customers, and colleagues.

Responsibilities include ensuring quality measures, coordinating patient registration, scheduling, and insurance verification; improving

Qualifications

• Experience leading health care operations and teams.
• Knowledge of quality improvement and patient outcomes.
• Familiarity with HIPAA and patient privacy requirements.

Responsibilities

• Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Promotes continuous quality improvement in patient services and practice workflow
• Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
• Tracks access to care
• Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements
• Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
• Monitors and evaluates operational effectiveness and implements changes required for improvement
• Oversees the supervision of personnel including: work allocation, training and problem resolution
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Recruiting, interviewing, hiring, and on-boarding new staff
• Develops procedures and trains staff on new policies
• Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
• Communicates new information and policies to the practices and assists and guides implementation
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information
• Performs other job-related duties as assigned.

Skills

Leadership

Quality improvement

HIPAA compliance

Job description

SUMMARY

Manages and coordinates all day to day management of the personnel and operations that support the delivery of comprehensive health care services in a manner that most satisfies patients and promotes financial stability. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives Promotes continuous quality improvement in patient services and practice workflow Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception Tracks access to care Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements Establishes and implements short and long range organizational goals, objectives, policies and operating procedures Monitors and evaluates operational effectiveness and implements changes required for improvement Oversees the supervision of personnel including: work allocation, training and problem resolution Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance Recruiting, interviewing, hiring, and on-boarding new staff Develops procedures and trains staff on new policies Develops and monitors office budgets, monitors resource utilization and initiates purchase requests Communicates new information and policies to the practices and assists and guides implementation Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information Performs other job-related duties as assigned.

MINIMUM QUALIFICATIONS

Pay Range: $71,136.00-$117,353.60

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type: m-f

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No