Healthcare Practice Operations Leader

AdventHealth; San Antonio (TX); On-site; USD 63,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B retirement plan

Parental Leave

Career Development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth is seeking a seasoned office manager to lead multiple physician practices, ensuring cost-effective operations and high-quality patient care. You will oversee onboarding, credentialing, staffing, budgeting, and policy compliance across practices, while driving engagement and performance.

Responsibilities include hiring coordination, staff evaluations, and ensuring revenue cycle integrity. The role emphasizes collaboration with clinicians and adherence to regulations in a faith-based

Qualifications

• Knowledge of medical technology and terminology (Required)
• Knowledge of front office tasks and systems (Required)
• Knowledge of organization policies and procedures (Required)
• Skilled in customer service (Required)
• Skilled in interpersonal, oral, and written communication (Required)
• Proficiency in Microsoft Office programs (Excel, Word, Outlook, PowerPoint, etc.) (Required)
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines (Required)
• Ability to develop and maintain positive working relationships with team members and other stakeholders/customers (Required)
• Ability to develop and implement strategic planning and management (Required)
• Some experience in finance and accounting skills with regards to the oversight of a departmental budget (Required)
• Knowledge of accounting systems, hospital and physician insurance billing and collecting (Required)
• Knowledge of Physician Coding and billing, TJC requirements and local, state, and federal regulations (Required)
• Skills in planning, organizing, and supervising; demonstrated ability in initiative, judgment, problem-solving, and decision-making (Required)
• Management of multiple practices and effective revenue cycle management (Required)
• Limited proficiency in data analytics (Required)
• Electronic Health Record (EHR) superuser (Required)
• Ability to have or gain knowledge of population health management strategies (Required)
• Supervisory experience in a hospital or medical practice setting (Required)
• Ability to manage staff and operations to ensure delivery of optimal patient care (Required)

Responsibilities

• Manages offices in a cost-effective, efficient manner assuring that staff provides high quality care in a courteous and friendly atmosphere.
• Oversees the start-up of new physician practices, including newly recruited physicians and established community physicians, and assists with credentialing activities.
• Coordinates, monitors, and improves the operations of each practice, including flow management, documentation, training, staffing, and oversight of all provider practice operations.
• Coordinates the hiring process for practices, completes performance evaluations timely, and is involved in employee counseling, coaching, and termination per policy.
• Provides orientation for new employees and ensures compliance with department policy and procedure, maintaining high levels of employee engagement and job performance.
• Maintains current job descriptions and completes performance evaluations for each staff position in assigned practices, ensuring competency of staff.
• Participates in the preparation of operating, salary, and capital budgets, maintaining compliance with those budgets and the productivity standard set for the departments.
• Supervises, schedules, coordinates usage, and assigns duties to all employees, ensuring department coverage.
• Reviews appropriate policies and procedures periodically and makes recommendations to assure continued compliance with current regulations.
• Assists in the development and implementation of written policies and procedures that govern the operations of the practices, including policies on the patient’s right to quality of life and care.
• Proactively evaluates the effectiveness of programs and processes affecting teamwork.
• Provides oversight and is responsible for practice revenue cycle management, including up-front collections, correct use of modifiers, and physician coding for "Clean Claim" processing.
• Performs other duties as assigned.

Skills

Medical terminology

Front office knowledge

Policy & procedures

Customer service

Interpersonal communication

MS Office

Task management

Relationship building

Strategic planning

Budget oversight

Billing & coding

EHR superuser

Staff supervision

Education

Bachelor's

Job description

AdventHealth is seeking a seasoned office manager to lead multiple physician practices, ensuring cost-effective operations and high-quality patient care. You will oversee onboarding, credentialing, staffing, budgeting, and policy compliance across practices, while driving engagement and performance.

Responsibilities include hiring coordination, staff evaluations, and ensuring revenue cycle integrity. The role emphasizes collaboration with clinicians and adherence to regulations in a faith-based