Healthcare Office Operations Manager

Brown University Health; Providence (RI); On-site; USD 53,000 - 88,000; Full time

Job summary

Brown University Health seeks an Office Manager to oversee daily non-clinical operations, supervise staff, and ensure efficient patient service. You will train staff, coordinate scheduling, and implement office policies to maximize patient satisfaction and revenue.

Candidates should have healthcare office experience and strong computer skills. The role emphasizes collaboration with billing, continuity of operations, and leadership of up to 15 office staff.

Qualifications

• Graduate of an accredited medical business education program or equivalent experience.
• Minimum high school diploma.
• Bachelor’s degree in management, business administration, or health care administration preferred.
• Two years of related experience in the management or administration of a physician practice or hospital outpatient department.
• Excellent communication and interpersonal skills.
• Strong working knowledge of computer business applications.

Responsibilities

• Oversees daily non-clinical administrative operations of assigned office(s).
• Supervises non-clinical office staff and trains scheduling teams.
• Participates in policy development and ensures implementation, especially patient service.
• Collaborates with billing to maximize revenue and ensures accurate front-end processes.
• Manages provider schedules, patient flow, and office logistics to ensure a positive patient experience.

Skills

Excellent communication

Interpersonal skills

Computer literacy

Education

Bachelor’s degree in management

High school diploma minimum

Graduate of accredited medical business program or equivalent

Tools

Office computer programs

Job description

Brown University Health seeks an Office Manager to oversee daily non-clinical operations, supervise staff, and ensure efficient patient service. You will train staff, coordinate scheduling, and implement office policies to maximize patient satisfaction and revenue.

Candidates should have healthcare office experience and strong computer skills. The role emphasizes collaboration with billing, continuity of operations, and leadership of up to 15 office staff.