Healthcare Ops Leader — Multi-Clinic Support

99mgmt; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

99 Healthcare Management, a Dallas-based physician practice management company, is seeking an experienced Operations Manager to join our client relations team supporting privately-owned physician practices throughout the DFW area. This role leads day-to-day clinics operations and partners with physicians, practice staff, and corporate departments to drive operational excellence and client satisfaction.

This position manages the operational functions of multiple physician practices, including EMR

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Associate's degree required.
• 5+ years of medical practice management experience, preferably across multiple specialties.
• 5+ years of direct EMR experience; eClinicalWorks experience preferred.
• Previous supervisory and leadership experience required.
• Proven project management experience.
• Demonstrated ability to achieve operational goals and deliver measurable results.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize, work independently, and manage multiple responsibilities.
• Strong customer service orientation with a commitment to client satisfaction.
• Proficiency in Microsoft Office Suite.
• Experience implementing and training users on EMR and practice management software.
• Reliable transportation, valid Texas driver's license, and proof of automobile liability insurance required.
• Ability and willingness to travel regularly throughout the assigned territory.

Responsibilities

• Overseeing day-to-day operations of assigned physician practices
• Supervising clerical, technical, and medical support personnel at client locations
• Participating in recruitment, staffing, onboarding, and training activities
• Coordinating and conducting EMR implementations and ongoing user training
• Delivering exceptional client support by identifying operational needs, resolving issues, and ensuring client satisfaction
• Developing and maintaining operational policies, procedures, and quality standards
• Implementing and reviewing quality improvement initiatives across practice locations
• Meeting regularly with physicians and practice leadership to discuss operational opportunities and concerns
• Managing practice licensing and permit requirements
• Monitoring and supporting practice billing workflows
• Collaborating with internal departments to resolve operational challenges and support client needs
• Escalating client concerns to appropriate department leaders when necessary
• Coaching, mentoring, and developing practice-based staff
• Adhering to and ensuring compliance with company policies, regulatory requirements, and HIPAA standards
• Attending required meetings and training programs
• Performing other duties as assigned to support client operations and organizational goals

Skills

Medical practice management

Project management

Leadership

Communication

Problem-solving

Customer service orientation

Education

Associate's degree

Bachelor's degree or equivalent

Tools

EMR systems

eClinicalWorks

Practice management software

Microsoft Office Suite

Job description

99 Healthcare Management, a Dallas-based physician practice management company, is seeking an experienced Operations Manager to join our client relations team supporting privately-owned physician practices throughout the DFW area. This role leads day-to-day clinics operations and partners with physicians, practice staff, and corporate departments to drive operational excellence and client satisfaction.

This position manages the operational functions of multiple physician practices, including EMR