Healthcare Operations Lead - Clinician Management

CVS Health; Clifton (TX); On-site; USD 60,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off and wellness programs

Comprehensive benefits package

Job summary

CVS Health is seeking an experienced Operations Manager to coordinate and align activities across clinical and support teams in Texas. You will manage staffing, scheduling, and workload distribution to ensure coverage and efficient resource use while driving quality and compliance.

You will monitor KPIs, lead cross-functional process improvements, and ensure onboarding and training progress. The role focuses on service excellence, stakeholder engagement, and continuous improvement in a

Qualifications

• 3 to 5 years of clinician management
• 3 to 5 years leadership experience
• 3 to 5 years stakeholder management experience
• Adept at planning, delivering and supporting
• Strong problem solving and decision-making skills
• Collaborative and team-oriented
• Growth mindset and adaptability skills

Responsibilities

• Analyze workload patterns, forecast resource needs, and adjust staffing as needed
• Monitor KPIs to assess efficiency and effectiveness of operations
• Identify opportunities for process improvement within operations support functions
• Address customer or client concerns and investigate incidents to identify root causes
• Establish and enforce compliance guidelines and quality control processes
• Collaborate with cross-functional teams to implement process improvements
• Facilitate effective communication within and across teams
• Oversee ongoing training to ensure compliance and role readiness

Skills

Leadership

Stakeholder management

Execution

Problem solving

Collaboration

Growth mindset

Education

Post secondary / high school education

Job description

CVS Health is seeking an experienced Operations Manager to coordinate and align activities across clinical and support teams in Texas. You will manage staffing, scheduling, and workload distribution to ensure coverage and efficient resource use while driving quality and compliance.

You will monitor KPIs, lead cross-functional process improvements, and ensure onboarding and training progress. The role focuses on service excellence, stakeholder engagement, and continuous improvement in a